Team TLE

Managing director

• Graham
  Managing Director
  I have the privilege of heading up TLE and the pleasure of having seen the business David, Glen and I started in March 2004, grow into a successful, dynamic enterprise. As well as my responsibilities for strategic direction and general business management, I also look after TLE’s financial affairs.
• I am aided in several aspects of my work by my personal assistant, Julie, and we are both available to take your calls at any time.
• Julie
  I work with Graham so, I have many areas of responsibility at TLE! However, my main duties are: credit control, invoicing, dealing with suppliers and all health and safety related matters.

Our delivery team

We are used to helping you find your ideal website design, from initial ideas through to detailed design and finally to implementation. We will listen to everything you say and we'll guide you at every step of your website's design and implementation process.

We are a dedicated and experienced team of software developers who can turn any idea into reality. We've taken the TLE software so far, and are continually working on making the software that runs your website better and better.

• Glen
  Delivery Director
  I look after what TLE does today and what it needs to do tomorrow, matching the talent in our team to the challenges set by our customers. I also help make TLE do new things, like talking to membership and CRM systems, enabling our clients to engage better with theirs.
• Emily
  From questions about website structure and effective "calls to action" to the development of engaging graphical design, I'm here to make sure that TLE delivers the best website for your needs.
• Greg
  I'll support you throughout the design process to ensure that your key messages are delivered effectively through an attractive, usable and accessible website.
• Jayne
  I will work with you throughout the creative process, listening to your needs and requirements, to ensure we deliver a visually creative, usable and accessible website for your organisation.
• Simon
  I'm here to extend TLE's capabilities, adding functionality for the benefit of our clients in general, undertaking bespoke developments to meet specific needs and supporting the functional development of your website.
• Tim
  I'm the lead developer for TLE, responsible for ensuring that we architect and build a robust and extensible solution that will meet the needs of our clients today and grow with them as the web evolves.

Our helpdesk team

Once your new website goes live, we are responsible for helping you get the best out of your TLE solution. We're here to answer your questions and to give you advice on how you can achieve what you want from your website. Should anything go wrong with your site, we're here to put it right.

• Mike
  Head of Customer Service
  It's my job to ensure that you receive everything that you need to maintain your TLE website and keep it doing everything you need it to. I'm also one of TLE's senior developers and enjoy adding new features to the TLE product.
• Chris
  If you need assistance with your TLE website, I'm here to help. I'm your first point of call with responsibility for creating your support cases and assigning them to the appropriate people, as well as handling cases myself.
• Louise
  I am the person who will carry out your remote training session and if you get stuck while editing your website, I’ll be here to help you. If you report a problem with your website, your case may be assigned to me to fix it for you.

Our sales team

We understand that choosing a new supplier to help you take your web presence to a new level can be a daunting process. We're here to answer your questions and to make sure you get what you want, first time.

• David
  Sales and Marketing Director
  I spend much of my time in face-to-face meetings with clients and prospective clients, spreading the word about how TLE can help you.
• Tom
  I’m responsible for showing you what TLE can do for you. Speak to me to get started or to find out more about TLE.
• Andy
  I'm "one half" of TLE's marketing team and I’ll be in touch if I feel TLE could help you use the web more effectively.
• Matt
  I'm the "other half" of TLE's marketing team. It's my role to let you know the benefits that TLE could bring to your organisation.